One platform. Six connected stages.
QA Hub, coaching, monitoring, Academy, Agent Portal and Manager Dashboard, designed as one workflow rather than six tools.
Train
Academy, e-learning, challenges and structured development.
Score
Configurable scorecards, weighted questions, critical rules and feedback.
Coach
Accountable coaching plans with Stop / Start / Continue.
Develop
Targeted learning connected directly to observed performance.
Progress
Agent Portal, achievements, progression and management visibility.
Repeat
Monitoring proves whether the intervention worked and feeds the result back into the loop.
What it looks like.
QA Hub
Quality that creates action. Weighted questions, critical rules and feedback, with a coaching plan raised the moment a standard is missed.
Coaching
Turn an observation into an accountable intervention.
Agent Portal
Give people visibility of their own development.
Academy
Connect learning to live performance.
Manager Dashboard
See trends, risks and development activity.
Monitoring: did the coaching actually work?
QA listens to the next calls, records the findings and keeps the score from before and after coaching on the plan.
Designed for the Microsoft environment you may already use.
One Loop is designed for deployment within eligible Microsoft 365 environments using SharePoint-backed data, reducing reliance on separate per-agent SaaS platforms. Exact requirements depend on the customer's Microsoft licensing and deployment configuration.
See it with your own scorecards.
We can configure a demo around your teams, standards and learning content.